İngilizce Santral Anons Metinleri
English IVR & Switchboard Voice Prompts
İngilizce santral anonsları için hazır scriptler, eğitim içerikleri ve profesyonel seslendirme çözümleri.
Global müşterilere hitap eden çağrı karşılama ve IVR mimarisini birlikte kuralım.
İngilizce Santral Anons Nedir?
İngilizce santral anons; şirketinizin çağrı merkezine, santraline veya call center hattına gelen aramaları İngilizce olarak karşılayan, yönlendiren ve bilgilendiren sesli mesajların tümüne verilen genel addır. İngilizce karşılama anonsları, IVR menü yönlendirmeleri, bekletme mesajları ve mesai dışı bilgilendirmeler, markanızın global vitrinini oluşturur.
Özellikle yurt dışına ürün veya hizmet sunan, yabancı yatırımcılarla çalışan, uluslararası lojistik, e-ticaret, turizm, sağlık veya finans sektöründe faaliyet gösteren şirketler için İngilizce santral anons metinleri kritik öneme sahiptir. Arayan kişi, accent, tonlama, kelime seçimi ve senaryo akışı üzerinden markanız hakkında ilk fikrini saniyeler içinde oluşturur.
My Prodüksiyon olarak; İngilizce santral anons metinlerini hem native speaker aksan tercihlerinize (British / American English) göre hem de mevcut IVR altyapınızla uyumlu olacak şekilde tasarlıyor, script + seslendirme + miksaj aşamalarını tek çatı altında yönetiyoruz.
İngilizce Santral Anons Nasıl Hazırlanır?
Etkili bir İngilizce santral anons metni yazarken sadece Türkçe metni çevirip okumak çoğu zaman yeterli olmaz. İletişim kültürü, cümle yapısı ve kibar hitap dili İngilizce’de farklı çalışır. Aşağıdaki adımlar, güçlü bir İngilizce IVR akışı kurarken temel yol haritanız olmalıdır:
Doğru İngilizce Ton
“Polite & professional” bir üslup kullanın, gereksiz uzun cümlelerden kaçının.
Net Menü Yapısı
Ana menüyü 3-5 seçenekle sınırlandırın, alt menüleri gereksiz çoğaltmayın.
Aksan ve Ses Seçimi
Hedef kitlenize göre British veya American English tercih edin.
Süre Yönetimi
Karşılama ve menü anonslarını 20–35 saniye bandında tutmaya çalışın.
GDPR & KVKK Uyumu
Kayıt ve veri işleme mesajlarını İngilizce olarak açık, net ve kısa belirtin.
Türkçe – İngilizce Denge
İsterseniz çift dilli akış kurarak önce Türkçe sonra İngilizce anons kurgulayın.
İyi bir İngilizce santral anons metni, tercüme değil, hedef kitleye göre yeniden yazılmış bir senaryodur. Aşağıdaki hazır scriptler, kendi şirket bilgilerinize göre uyarlayabileceğiniz profesyonel örneklerdir.
İngilizce Santral Anons Metinlerinde Kullanılan Temel İletişim Bölümleri
İngilizce bir santral anons paketi oluştururken genellikle aşağıdaki başlıklar üzerinden akış tasarlanır. Her bölüm için örnek İngilizce metinlere de aşağıda yer veriyoruz:
Welcome Announcement
İlk karşılama ve marka tanıtımı.
IVR Main Menu
Tuşlamaya dayalı ana menü yönlendirmeleri.
On-Hold Messages
Bekleme müziği üzerine bilgilendirme mesajları.
After Hours Announcement
Mesai dışı çağrı karşılama mesajları.
Information & Service Updates
Kampanya, duyuru ve hizmet bilgilendirmeleri.
Privacy & Quality Notices
GDPR / KVKK ve kalite standartları mesajları.
İngilizce Santral Anonsları İçin Seslendirme Hizmetleri
Hazırladığınız İngilizce santral anons metinlerinin sahada kusursuz çalışması için profesyonel seslendirme şarttır. Aşağıdaki sayfalardan, santral ve IVR projeleriniz için İngilizce dâhil tüm seslendirme hizmetlerimize erişebilirsiniz:
Santral ve IVR Seslendirme
İngilizce santral anons projelerinizde, aşağıdaki hizmet bağlantıları üzerinden tüm IVR ve santral anons seslendirme çözümlerimize kolayca ulaşabilirsiniz.
Diğer Santral Anons Metinleri Kaynakları
İngilizce metinlerinizi yazarken Türkçe santral anons kurgularından da faydalanmak isterseniz, aşağıdaki kapsamlı metin arşivleri size güçlü bir temel sunar:
İNGİLİZCE SANTRAL ANONS ÖRNEKLERİ 100+ HAZIR SCRIPT ARŞİVİ
Aşağıdaki metinler; İngilizce santral anons metinleri arayan kullanıcılar için hazır, doğrudan uyarlanabilir bir kaynak olarak hazırlanmıştır. Köşeli parantez içindeki alanları kendi firma adınız, çalışma saatleriniz ve iletişim bilgilerinizle değiştirerek hemen kullanabilirsiniz.
English Welcome Announcements
Karşılama – 10 Script
"Thank you for calling [Company Name]. Your call is important to us. Please stay on the line while we connect you to the best available representative."
"Welcome to [Company Name] customer service. For quality and training purposes, your call may be recorded."
"Hello and thank you for calling [Company Name]. We will be with you in just a moment."
"You have reached [Company Name]. Please hold while we direct your call to the appropriate department."
"Welcome to [Company Name]. All calls are handled in accordance with our privacy and security policies."
"Thank you for choosing [Company Name]. We appreciate your call and will assist you shortly."
"Hello, you have reached [Company Name]. Please remain on the line while we connect you."
"Good day, and welcome to [Company Name]. Your call may be monitored to help us improve our service."
"Thanks for calling [Company Name]. We are connecting you to the next available agent."
"Welcome. You are now connected to [Company Name]. Please hold for the next available representative."
English IVR Main Menu Scripts
Ana Menü – 10 Script
"For English, please stay on the line. For Turkish, press 9. For sales, press 1. For customer support, press 2. For accounting, press 3. To repeat this menu, press 0."
"To speak to our sales team, press 1. For technical support, press 2. For billing inquiries, press 3. To reach the operator, press 0 at any time."
"If you know your party’s extension, you may dial it at any time. For a company directory, press 8. To return to the previous menu, press the star key."
"For information about your existing orders, press 1. To place a new order, press 2. For delivery and shipping details, press 3."
"For hospital appointments, press 1. For laboratory results, press 2. For emergency information, press 3. To speak with an operator, press 0."
"To continue in English, press 1. Para continuar en Español, marque 2. Türkçe devam etmek için 3’e basınız."
"For corporate services, press 1. For individual services, press 2. To reach our call center representative, press 0."
"To track your shipment, press 1. For return and refund requests, press 2. For campaign information, press 3."
"If you wish to hear this menu again, press the hash key. To speak to an operator, press 0."
"For English customer support, press 1. For German support, press 2. For French support, press 3."
On-Hold & Informational Messages
Bekletme – 10 Script
"All our representatives are currently assisting other callers. Please stay on the line and your call will be answered as soon as possible."
"Your call is in a queue. We appreciate your patience and will be with you shortly."
"You can also manage many of your requests online by visiting our website at [web address]."
"Due to unusually high call volumes, your waiting time may be longer than normal. Thank you for your understanding."
"We value your feedback. After this call, you may be invited to participate in a short satisfaction survey."
"Please have your customer number ready to help us serve you faster once you are connected."
"Your call is very important to us. Thank you for holding."
"Most of your account information is available 24/7 through our self-service channels."
"We are still searching for the next available representative. Please stay on the line."
"Thank you for your patience. We will be with you momentarily."
After Hours – Mesai Dışı İngilizce Anonslar
Mesai Dışı – 10 Script
"You have reached us outside our regular business hours. Our lines are open Monday to Friday between [opening time] and [closing time]. Please call us again during these hours."
"Our office is currently closed. Please leave your name, phone number and a brief message after the tone, and we will return your call on the next business day."
"Thank you for calling [Company Name]. We are not able to take your call right now. For urgent matters, please send us an e-mail at [e-mail address]."
"Our customer service team is unavailable at this time. Please visit our website for self-service options."
"This line is closed on weekends and public holidays. We look forward to assisting you on the next working day."
"You have reached our voicemail. Please leave a detailed message and we will get back to you as soon as possible."
"Our phone lines are currently unavailable. Please contact your account manager directly or send us an e-mail."
"We are currently closed for the day. For emergency assistance, please call [emergency number]."
"Our office hours are from [opening time] to [closing time]. Please call us back during these hours. Thank you for your understanding."
"You have reached [Company Name] after hours. Please leave a message and we will respond as soon as we reopen."
Privacy & Quality Standards Announcements
KVKK / GDPR / Kalite – 10 Script
"In accordance with our privacy policy and applicable data protection laws, your call may be recorded and your personal data may be processed to improve our services."
"By continuing with this call, you acknowledge that your information may be stored securely for quality monitoring and training purposes."
"Your personal data is handled in line with our GDPR and KVKK compliant privacy policy, which you can review on our website."
"All calls are monitored and recorded to help us maintain our ISO-certified quality standards and to continuously improve customer satisfaction."
"We use advanced security measures to protect your personal and financial information throughout this call."
"Only authorised personnel have access to your data and all access is logged and audited regularly."
"If you would like to learn more about how we process your data and your rights as a data subject, please visit our privacy page at [web address]."
"This call may be used as evidence of your request or approval in accordance with applicable regulations."
"Our quality management system is regularly audited to ensure that your experience meets our service commitments."
"If you do not wish your call to be recorded, please inform the representative once you are connected."
E-Commerce & Online Services Scripts
E-Commerce – 10 Script
"Thank you for calling our online store. For order status information, please stay on the line."
"To track an existing order, please visit our website or mobile app and enter your order number."
"For return and exchange procedures, please press 2 or hold to speak with a representative."
"Your payment details are processed through a secure, encrypted infrastructure."
"Due to high demand, there may be a delay in delivery times. Thank you for your understanding."
"Campaigns and special offers are announced first to our registered members."
"If your order has been shipped, your tracking number will be sent via SMS or e-mail."
"For questions about product features, our support team will be with you shortly."
"Stock information on our website is updated in real time."
"Thank you for choosing us for your online shopping experience."
Healthcare / Hospital Scripts
Sağlık – 10 Script
"Thank you for calling our hospital. For appointment requests, please press 1."
"Our emergency department provides service 24 hours a day, 7 days a week."
"Your health information is protected under strict confidentiality and data protection policies."
"You can access your laboratory results through our online patient portal or mobile application."
"To choose or change your physician, please follow the instructions in the main menu."
"Due to appointment density, waiting times may be longer than usual. Thank you for your patience."
"For information about insurance coverage and payment options, you will be connected to our billing department."
"Call quality may be monitored for service improvement and quality management purposes."
"You may also create, cancel or reschedule appointments online without waiting on the line."
"Thank you for trusting our hospital with your healthcare needs."
Municipality / Public Institution Scripts
Belediye – 10 Script
"Welcome to the municipal service line. Please listen carefully to the following options."
"For requests, complaints or suggestions, please press 1."
"For property tax, water bills and other payments, please press 2."
"Your call may be recorded for service quality and audit purposes."
"Your request will be forwarded to the related department shortly. Please stay on the line."
"You can complete many municipal procedures quickly through our e-municipality online portal."
"For emergency maintenance, breakdowns or infrastructure issues, please press 3."
"Information regarding planned water cuts and road works is available on our website and social media channels."
"Due to high call volume, waiting times may be longer than usual. Thank you for your understanding."
"Thank you for contacting your municipality. Your feedback helps us improve our services."
Banking / Finance Scripts
Banka – 10 Script
"Welcome to our bank. For card transactions, please press 1."
"For your security, identity verification will be carried out during this call."
"To learn your account balance and recent transactions, please use our mobile app or internet banking."
"For loan applications and payment plans, please press 3."
"To report a lost or stolen card, please press 1 and remain on the line."
"You are about to be connected to a customer representative. This may take a few moments."
"All your banking transactions are carried out through a high-security infrastructure."
"Call quality may be monitored and recorded to improve our services."
"For information about credit cards, campaigns and points, please press 2."
"Thank you for choosing our bank for your financial transactions."
Automotive / Service / Dealer Scripts
Otomotiv – 10 Script
"Thank you for calling our automotive service. To book a service appointment, please press 1."
"You are being transferred to our spare parts department. Please stay on the line."
"For information about the current status of your vehicle, please have your license plate or job number ready."
"To request a test drive, please press 3 or wait to speak with a sales consultant."
"All conversations may be recorded within the scope of customer satisfaction and quality monitoring."
"You are about to be connected to a sales representative. This may take a few moments."
"Your vehicle is in the preparation or delivery phase. Detailed information will be shared shortly."
"Due to workshop density, delays may occur in service processes. Thank you for your understanding."
"For insurance, warranty and roadside assistance information, you will be transferred to our advisory team."
"Thank you for choosing us. We wish you safe and pleasant driving."
Uyumlu Santral Markaları
KVKK anonsları ve santral seslendirme projelerimiz; donanım, yazılım ve bulut tabanlı tüm santral ve IP-PBX altyapılarıyla uyumludur.
Tüm seslendirme projelerimiz; analog santraller, IP-PBX sistemleri, bulut santral platformları, operatör tabanlı sanal santraller ve yazılım tabanlı çözümlerle uyumlu formatlarda teslim edilir.
İngilizce Santral Anons Metinlerinizi Profesyonelleştirelim
Yukarıdaki İngilizce santral anons metinlerini şirketinize göre uyarlayabilir, My Prodüksiyon ekibiyle birlikte native İngilizce seslendirme ve teknik santral uyarlaması alabilirsiniz. Tüm global çağrı hatlarınız için tek merkezden yönetilen profesyonel IVR çözümleri sunuyoruz.
