Is Your IVR Call Center Ready for Vacation?
Holidays are the busiest time of the year. Not only for personal reasons, but many sectors are experiencing increased traffic and sales due to the holiday period, which is the best time of the year. Most businesses cannot afford to lose sales on holidays and make every interaction vital to a company's success. For example, a bad customer service experience in America could cost $ 63 billion a year! (Source: Forbes 2018) If you have a call center, work or operate, we would like to emphasize how important it can be to prepare for holidays. During the holiday season a [...]